Got Questions?

We're here to help! View our FAQ below.

How can we help?



Where is my order?

We ship all orders overnight within 3 to 5 business days, depending on the shipping service you selected. If your order arrives late or is damaged, please email for a replacement.

What kind of meat do you use?

We use Angus Choice Filet Mignon in all our beef Wellington products. Our meat is sourced from Premier Meat Co, located just down the street from our kitchen. The cows are grass-fed and corn-finished.


When will my Wellingtons arrive?

We ship orders Tuesdays and Wednesdays and we aim to ship out Wellingtons within 1-3 business days after your order is placed. This shipping setup ensures your Wellingtons remain safe and frozen while traveling with dry ice! 

Once shipped, your Wellingtons will arrive fresh to your home within 2 days.  If there is an issue with your order, please document it by taking a picture or video, and reach out to us at so that we can make it right.  We will not be able to offer any refunds or reshipments without proper documentation.  For more information on refunds, click here.

What is behind the shipping cost?

Frozen shipping is expensive due to dry ice and insulated liner costs but we do a lot of work on our back end to bring the cost down and pass on savings to you! We work hard every day to bring down costs even more.

We are proud to be able to offer free shipping on orders over $200 (whereas other frozen foods may charge $40+ per order or add it into product costs.) Not here.

Returns & Exchanges

What's your return policy?

At Wellingtons, we adhere to a strict no-return policy due to the perishable nature of all our products.

What's your refund policy?

Our refund policy extends for a duration of 30 days. To be eligible for a refund, any issues with your order must be thoroughly documented and submitted to us at It's important to note that refunds and re-shipments are issued at our discretion.

Damages and other issues?

Please inspect your order upon receipt.  If you notice anything that’s defective, damaged, or if you receive the wrong items, please document the issue with photos and/or videos and send them to us at  We will always do our best to make things right for you.