We ship orders Tuesdays and Wednesdays and we aim to ship out Wellingtons within 1-3 business days after your order is placed. This shipping setup ensures your Wellingtons remain safe and frozen while traveling with dry ice! 

Once shipped, your Wellingtons will arrive fresh to your home within 2 days.  If there is an issue with your order, please document it by taking a picture or video, and reach out to us at support@wellingtons.la so that we can make it right.  We will not be able to offer any refunds or reshipments without proper documentation.  For more information on refunds, click here.

Frozen shipping is expensive due to dry ice and insulated liner costs but we do a lot of work on our back end to bring the cost down and pass on savings to you! We work hard every day to bring down costs even more.

We are proud to be able to offer free shipping on orders over $200 (whereas other frozen foods may charge $40+ per order or add it into product costs.) Not here.

At Wellingtons, we adhere to a strict no-return policy due to the perishable nature of all our products.

Our refund policy extends for a duration of 30 days. To be eligible for a refund, any issues with your order must be thoroughly documented and submitted to us at support@wellingtons.la. It's important to note that refunds and re-shipments are issued at our discretion.

Please inspect your order upon receipt.  If you notice anything that’s defective, damaged, or if you receive the wrong items, please document the issue with photos and/or videos and send them to us at support@wellingtons.la.  We will always do our best to make things right for you.