WHEN WILL MY WELLINGTONS ARRIVE?
We ship orders Tuesdays and Wednesdays and we aim to ship out Wellingtons within 1-3 business days after your order is placed. This shipping setup ensures your Wellingtons remain safe and frozen while traveling with dry ice!
Once shipped, your Wellingtons will arrive fresh to your home within 2 days. If there is an issue with your order, please document it by taking a picture or video, and reach out to us at firstname.lastname@example.org so that we can make it right. We will not be able to offer any refunds or reshipments without proper documentation. For more information on refunds, click here.
WHAT IS BEHIND THE SHIPPING COST?
Frozen shipping is expensive due to dry ice and insulated liner costs but we do a lot of work on our back end to bring the cost down and pass on savings to you! We work hard every day to bring down costs even more.
We are proud to be able to offer free shipping on orders over $200 (whereas other frozen foods may charge $40+ per order or add it into product costs.) Not here.
HOW DO WE MAKE IT WORK?
For those interested, here is how we make it work logistically:
- All our Wellingtons are made fresh each and every morning in our Los Angeles USDA certified kitchen.
- We ship all Wellingtons directly from our kitchen to your home.
- In order to maximize freshness, our product is typically made within a week of shipment. It is then kept frozen in our industrial freezer until it leaves our door!